Mobile self service

Giving customers more flexibility in the Ruby mobile app

Small business owners across the country use Ruby to virtually handle incoming calls and leads. Using the Ruby app on mobile or desktop, customers can manage many aspects of their business on their own. However, at the time of this project, customers were limited when it came to editing important information about themselves or their business.

Working with my PM as well as Onboarding and Customer Success teams, I was able to design solutions that allowed our customers more flexibility to edit their information without muddying backend processes.

Company: Ruby
My role: Sole researcher and designer
Key skills: interaction design, prototyping, usability testing, journey mapping

There’s more, but I can’t make it public.

Need a password? Contact me via LinkedIn.