Empowering Ruby customers to make their own account edits.

Small business owners across the country use Ruby to virtually handle incoming calls and leads. Using the Ruby mobile app, customers can manage much of their business communications on their own. However, at the time of this project, customers were limited when it came to editing important account information about themselves or their company.

Working with another designer, I collaborated with teams across various departments to design solutions that allowed our customers more flexibility, which in turn freed up valuable time for support teams to work more efficiently.